Senior Citizen Abandoned, Lied To, and Silenced Korean Airs Shameful Customer Service As a senior citizen, I endured an unforgettable 14.5-hour nightmare on Korean Air KE901 from Seoul to Paris on August 21, 2025, followed by two contradictory, dismissive responses and complete silence from their customer service team. Despite my son being assigned an emergency exit seat due to his height, I was forced into a cramped middle seat many rows behind, squashed between strangers, despite explaining my severe anxiety about travelling alone. When the seat next to my son remained empty the entire flight, I offered to pay the premium fee to move. The crew refused, claiming such seats could only be paid for at check-in which was impossible, as I was told the flight was fully booked. The distress was catastrophic: Cold air blew directly on my face, causing a migraine and chest pains. I was given one tiny cup of water despite repeated requests as I experienced chest pains - I fainted the crew ignored me. All of this would have been avoided had I been allowed to sit next to my son. A passenger behind kicked my seat for hours, crew only intervened 1 hour before landing. Korean Air's responses were a masterclass in gaslighting: First reply: Admitted an error at the airport staff wrongly told me no seats were available. Second reply : Claimed the crew followed policy perfectly, directly contradicting their own admission. Baselessly implied I was unfit for an emergency exit seat offensive and false. I speak fluent English, am fully capable of assisting in an evacuation, and my health collapse was caused by their actions, not pre-existing conditions. Offered a 30,000 KRW (~18) coupon twice which I rejected both times as an insulting mockery. Since my last follow-up letter TOTAL SILENCE. No apology. No explanation. No accountability. THIS IS NOT CUSTOMER SERVICE THIS IS CORPORATE CONTEMPT FOR A SENIOR CITIZEN IN DISTRESS. I will never fly Korean Air again and strongly advise others, especially elderly travellers, to avoid this airline at all costs.

I am sharing my bad experience from Saudi Arabia to Dubai and Dubai to Bangladesh King Khalid International Airport to Sharjah International Airport. The incident occurred on the way from Sharjah to Dhaka.The date was November 16, 2025. Flight number G9514 departure time 01:45 PM my name is Mohammad Foysal my airlines reference PNR 67Y10l When boarding started, we were weighed for our luggage, and instead of my 10 kilos, it was 12 kilos, but I paid for it at Riyadh Airport, but the sad thing is that I am not a customer service I was ordered to give 100 Dubai currency without listening to me even after asking who. This is very sad. This is the first time I have had such a bad experience. I think it should be investigated.We are requesting that immediate action be taken against those who provided this service to the passenger.

Qatarairways agent gave us wrong information about extra luggage payment that payment can be made at airport but when we arrived at boarding they refused and told it should be online prior to date of travel so we had to abandon our luggage . over six weeks have passed since we submitted our claim caused by misinformation of one QA agent , but unfortunately we only keep receiving same useless promises to wait wait to be patient while our luggage are away

Downgraded from Business to Economy. Received some useless vouchers that the agents at Cape Town Airport does not want to honour. Try and avoid this valueless Airline as much as possible. No obvious way to solve the issue as even emails go unanswered.

definitely recommend this airline as the cabin crew was very friendly and i like fast customer service for my online check-in issue. they resolved it within 5 minutes when i reached them over whatsapp. airplane was clean and landing was very smooth in antalya.

Very friendly crew. Smooth booking and flight experience. Clean interior. Definitely, worth for the money.

Lufthansa lost my luggage on a flight within Europe. Inconvenient, but mistakes happen. The airport’s lost luggage officer was very helpful and filed a report immediately. A week later an airport officer advised that the bag had turned up and I was able to collect it from the airport. It had a tag on it showing that it had been sent to the wrong airport. So why I am writing this? Well, my issue is that Lufthansa made no attempt to contact me at the time and despite months of trying, no apology or compensation. Lufthansa knew immediately about the loss because the airport had sent them a report and there was a note on the Lufthansa website saying that the loss had been reported. But I was given zero information about whether my luggage was still in transit or lost for good. The website would not issue a tracking number because of the airport report. A few days later, assuming that the baggage would not be returned, I made a compensation claim, for which I simply received a proforma request for more information, without acknowledging that they already knew where the bag was. Months later, still with nothing from Lufthansa, my travel agent advised me to lodge a feedback form. Once again, nothing happened. When the agent followed up, Lufthansa’s offered only platitudes, implying that reporting of the luggage loss and the problems with their tracking and contact system were my fault. They still have never acknowledged that they knew of the loss, let alone acknowledge that I am out of pocket. Months later, they are even asking for proof of the airport’s lost luggage report, even though they were advised on the day of the flight and they eventually found the luggage and forwarded it. I have no complaints about the cabin staff or on-board meals. But their customer relations are appalling.

Due technical problem before flight to Tenerife North at October 22nd we waited for departure in airplane at Madrid airport almost one and half hour without any offer of even a bottle of water and then when we departured they started with selling of water and sandwiches just like we did not sat in plane without any support for so long time because of their technical problems. Very dissapointed because we arrived to Madrid with another company and got water and meal even when everithig was on time.

It's one of the worst airlines I have taken. They are on purpose tricking their customers with their booking system. At least 1/3 of the passengers had to pay extra 60€ because they were violating smart wing rules. Since they were checking everyone we were more than one hour late

Absoluely disgraceful flight AA72 Friday 5th Sept. Not the greatest start when the entire plane didn't have Entertainment systems for the first 1.5 hours of flight. Then my husband and I sitting in Premium Economy didn't have Entertainment for the ENTIRE flight 14 hours. To top this off both main meal services they ran out of the Premium Meals before serving us and we were given Coach meals, no apology and the Attendants were uninterested. The didnt provide any real service in any way, nonrubbish collection, basically left us to serve ourselves from.a galley in coach. Trays were broken or unsafe. Very uncomfortable flight. Very disappointed, choose this flight after a good experience in 2024. Was wondering why people complained about AA .. now we know....